Complaints Procedure

Last updated: July 2026

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Our commitment

Every journey matters. If something has not met the standard you expected, we want to know, and we will deal with it personally and professionally.

How to complain

Contact us within 14 days of your journey by phone on 01922 638 638 or by email to bookings@aseexecutivetravel.co.uk, including your booking reference, journey date and the details of your concern.

What happens next

We acknowledge your complaint within 2 working days.
We investigate, including speaking with the chauffeur and reviewing journey records.
We respond with our findings and any remedy within 10 working days.

If you remain unsatisfied

You may escalate licensing-related concerns to our licensing authority: [LICENSING AUTHORITY AND CONTACT DETAILS].